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At Art Emporium, we take pride in the quality and uniqueness of our custom-printed products. We understand that ordering online requires trust, and we strive to honor that trust by ensuring the highest quality in our products. Below is our Returns Policy, which outlines the conditions under which returns and exchanges are processed.
- No Refunds: As each of our items is custom printed upon order, we are unable to offer refunds. We provide detailed sizing guides for all our products, and it is the responsibility of the customer to ensure that they order the correct size.
- Exchanges for Defective Items: While we strive for perfection, we are committed to making it right if you receive a defective or damaged product. We offer an exchange for any item that arrives defective or damaged. Please note that some variation in the colour of the garment, and size/positioning of the print might be expected, as items aren’t mass-produced.
- Reporting Process: To initiate an exchange for a defective item, please contact us within 7 days of receiving your order. Include your order number, a defect description, and photographic evidence.
- Evaluation: We will evaluate your claim to confirm the defect once we receive it. If your claim is approved, we will proceed with the exchange process.
- Exchange Process: We will provide you with instructions on how to return the defective item to us. A replacement will be printed and sent to you at no additional cost.
- Condition of Returned Items: Items must be returned in their original condition. Items that have been worn, used, or altered will not be accepted for exchange.
- Limitation of Liability: Art Emporium’s liability is limited to the exchange of defective products as outlined above.
If you have any questions about our Returns Policy, please contact us at support@artemporium.co.za