No products in the cart.
At Art Emporium, we’re committed to ensuring that your custom-printed merchandise reaches you in perfect condition and in a timely manner. We understand the excitement that comes with every order and strive to make the delivery process as smooth and efficient as possible. Below, you’ll find important information regarding our courier and click-and-collect services.
- Service Provider: We partner with Courier Guy, a reputable courier service, to deliver orders across South Africa. Our choice ensures that your items are handled with care and arrive promptly.
- Delivery Times: Delivery times vary depending on your location. Most orders are delivered within 5 business days after dispatch. You will receive a tracking number once your order is on its way, allowing you to track its progress.
- Delivery Charges: Courier costs are calculated based on the weight of your order and the delivery address. The courier cost will be displayed at checkout before confirming your order.
- Packaging: All items are securely packaged to prevent damage during transit. In the unlikely event that your items arrive damaged, please refer to our Returns Policy.
- Location: We offer a click-and-collect service for our customers in Cape Town. This option allows you to pick up your order from our designated collection point at no additional cost.
- Collection Point Address: Cape Tees, 300 Albert Rd, Woodstock, Cape Town, 8001. Please ensure you bring a valid form of identification and your order confirmation when collecting your order.
- Collection Times: Orders can be collected between 9 am and 16:30 pm from Monday to Friday. We will notify you via email when your order is ready for collection.
- Order Processing: Orders are processed and dispatched within 10 business days. This time is to allow for the custom printing and pressing of your unique individual garment. You will receive an email confirmation once your order has been dispatched.
- Changes to Orders: Once an order is placed, we are unable to modify the delivery address or the contents of the order. Please ensure all details are correct at the time of ordering.
- Customer Service: If you have any questions or concerns regarding your order’s delivery, please contact us at support@artemporium.co.za. Our team is here to assist you.
Thank you for choosing Art Emporium. We look forward to bringing our unique, custom-printed merchandise into your hands.